Stakeholder table

Dit deel van het Integrated Report is alleen in het Engels beschikbaar. 

Stakeholder group

How we enter into discussion

Topics and issues 2023

Our response

Link to material topic

Customers

1

Reputational research (on a quarterly basis);

1

Improved customer experience and customer loyalty;

1

Investment in digital infrastructure;

1

Data security and privacy;

2

NPS measurements (monthly);

2

Improved customer journeys;

2

Further roll-out of our network (5G on mobile and DOCSIS 3.1 in our fixed network);

2

Customer experience;

3

Workshops with customers to gain an effective understanding of the needs, wishes and experiences of the customer (ongoing);

3

Connectivity: constantly connected anytime and anywhere with our fixed and mobile network;

3

Internet of Things solutions;

3

Innovative products and services;

4

Vodafone & Ziggo Community (ongoing);

4

Improved WiFi coverage;

4

Innovative and sustainable products and services Mediabox Next and Next Mini, SmartWifi pods for optimisation of the WiFi network;

4

Reliable and future-proof network;

5

Home of Customer: an in-house location where we interview customers & prospects on wide scope of subjects on usage of products, installation etc. (ongoing);

5

Content;

5

Best business solutions.

5

Digital inclusion.

6

Proactive service: we check with various customers groups whether we can improve their products/service performance (or connectivity) (ongoing).

6

Improved viewing experience.

Employees

1

Heartbeat survey (four times a year);

1

Home-based working
and hybrid working;

1

Further develop a hybrid
working culture;

1

Diversity, equity and inclusion;

2

All Hands sessions (on a quarterly basis);

2

Health and wellbeing
of employees;

2

Create a safe and digital working environment, with a focus on the psychological and mental well-being of our employees;

2

Employer of choice.

3

Joint participation in voluntary activities (ongoing);

3

Digital transformation;

3

Continually invest and develop
our employees by means of an
extensive digital learning platform;

4

Onboarding of new colleagues (monthly);

4

A safe working environment
for all employees;

4

Active diversity, equity
and inclusion policy;

5

Works Council (ongoing);

5

Leadership based on our
leadership profile;

5

Culture crew: with this crew we develop a variety of activities to perpetuate or further enhance the cohesion within the organisation.

6

Monthly CEO update on Intranet.

6

Maximising internal mobility
with continuous support for
personal development;

7

Focus on future skills and
capabilities, rationalisation
and standardisation;

8

A future-proof organisational
structure with scope for
diversity, equity and inclusion.

Government

1

Regular consultation with
the Management Board and
all other levels within the
organisation on a variety
of topics (ongoing);

1

Digital inclusion;

1

We are continuing to provide
our input with regard to risks
policy proposals and are
continuing our efforts to remain
compliant with the latest
legislation and regulations;

1

Climate change;

2

Contact with relevant
parties and organisations at
various times, both within
and outside the legislative
process, about matters
that affect VodafoneZiggo
(whenever relevant);

2

Security and integrity of our networks;

2

Where possible, we will continue to
share our constructive insights with
stakeholders within government;

2

Data security and privacy;

3

Contribute by actively
participating in consultations
in various areas (occasionally);

3

Green and digital transitions;

3

We interact closely with various regulators with
regard to compliance, incidents
and potentially different views
on interpretation of the law;

3

Innovative products and services;

4

Organising working sessions
and information sessions with
professional stakeholders
to engage in dialogue
on material topics of
importance (occasionally);

4

Preventing non-compliance;

4

We engage with local
governments on the best way
to roll out our networks.

4

Digital inclusion;

5

Contributing to roundtable
discussions and expert sessions
(occasionally).

5

Cybersecurity;

5

Circular economy.

6

Roll-out of fixed and mobile networks;

7

Media-related issues.

Industry

1

Regular contact via sector
organisations (for example
NLdigital, VNO-NCW,
Monet) (ongoing);

1

Interoperability;

1

We are continuing to collaborate
constructively with the sectoral
and trade organisations to
coordinate issues associated
with interoperability, etc.;

1

Climate change;

2

Participation in platform
discussions (occasionally).

2

Digital inclusion;

2

Where necessary, we will pull
together as a telecommunications
sector with regard to policy
changes affecting the
telecommunications sector;

2

Data security and privacy;

3

Digital well-being.

3

We work closely with the various regulators
in the area of compliance,
incidents and potentially
differing conceptions about
the interpretation of the law;

3

Innovative products and services;

4

We collaborate with local
government to identify the best
way in which to roll out our
networks in their territory.

4

Digital inclusion.

Society

1

We strive to build (varying,
sometimes temporary)
alliances to put problems
on the agenda, solve them
and/or to influence policy.
Examples of this include the
Alliantie Digitaal Samenleven
(Digital Society Alliance), which
sets out to enable people
to participate in the (digital)
society (occasionally);

1

Digital inclusion;

1

By means of our Progress for Everyone strategic pillar, we
are focusing on improving
society in areas such as digital
inclusion, digital wellbeing
and CO2 reduction;

1

Climate change;

2

We organise events in
collaboration with external
partners in the Green innovation hub (occasionally);

2

Green and digital transitions;

2

We laid down our supplier
requirements in our
Code of Sustainable and
Ethical Purchasing;

2

Data security and privacy;

3

Partner of a wide range
of social organisations
(e.g. Netwerk Mediawijsheid
(Media Literacy Network), ECP, WNF, Beeld & Geluid, Accessibility.nl, Bartiméus,
JINC and VHTO) (ongoing).

3

Sustainable and ethical supply chain.

3

Include 'Progress for Everyone' as one of our strategic pillars.

3

Innovative products and services;

4

Sustainable and ethical supply chain.

Investors community

1

We collaborate on different levels
(from the Management Board
to operational management)
with our parent companies and
(foreign) colleagues (ongoing);

1

Broadband base decline;

1

Clarifying our strategy, network
and financial expectations
to the outside world;

1

Reliable and future-proof network;

2

Publication of financial results
and informing parties such
as the media and analysts
about them (quarterly);

2

Fibre roll-out pressure of competitors;

2

Continue to integrate environmental ambitions into our financing strategy;

2

Climate change;

3

Attending conferences
several times a year, where
analysts can speak with
our senior management
(2 to 3 times a year);

3

Network roadmap;

3

Actions in place to mitigate impact from inflation and competitive pressure.

3

Customer experience;

4

Responding to questions
from analysts/the media about
VodafoneZiggo (ongoing);

4

Capital structure (leverage);

4

Innovative products and services.

5

We provide opportunity to the investor and financial market community to meet our management team (two to three times a year).

5

Macroeconomics (inflation, interest rates & geo-politics).

Suppliers

1

Performance promo planning calls (fortnightly);

1

Demand and supply challenges as a result of several war conflicts in the world;

1

In close alignment with our suppliers supply challenges have been mitigated;

1

Climate change;

2

Evaluation meetings (on a quarterly basis);

2

Inflation in general and its effects on our mutual business;

2

Together with our suppliers, we are implementing sustainable solutions that result in cost reductions, along with reductions in energy and material usage;

2

Data security and privacy;

3

Board meetings (ongoing).

3

Working on the sustainable improvement of our entire organisation, operation and value chain;

3

Partnership with EcoVadis to carry out supplier assessments. This is an evaluation of how well companies have incorporated the principles of CSR within its operations and management system;

3

Sustainable and ethical supply chain;

4

Stepping up with regards to cybersecurity;

4

Ongoing dialogue to keep the business and our customers secure;

4

Circular economy.

5

GenAI, the opportunities for and threats to society and our way of working.

5

Exchanging best practices, apply and continue learning on the GenAI journey.

Deel deze pagina: